Frequently Asked Questions

Everything you need to know about shopping with ANDO STORE.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

What payment methods do you accept?

ANDO STORE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How can I track my order status?

Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey in real-time.

Are your clothing items true to size?

Most of our items are designed with a standard fit. However, we recommend checking the detailed Size Guide found on each product page for specific measurements and fit notes.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.